SECTION A
Valise TTC Limited Membership Terms and Conditions
These Terms and Conditions (“Terms”) govern your membership with Valise TTC Limited (“Valise TTC,” “we,” “our,” or “us”), an online membership-based travel club specializing in accommodation bookings. By becoming a member of Valise TTC, you agree to be bound by these Terms.
1. Membership
1.1 To become a member of Valise TTC, you must register through our website and agree to these Terms. Membership is subject to approval by Valise TTC.
1.2 Membership is non-transferable and can only be used by the individual named in the membership registration.
1.3 Members must be at least 18 years old and legally capable of entering into binding contracts.
1.4 Membership is valid for one calendar year from date of approval. Members can choose to allow Valise TTC to auto-renew each year, or manually renew or cancel membership upon expiry.
2. Booking Accommodation
2.1 As a Valise TTC member, you have access to exclusive accommodation bookings through our platform.
2.2 All bookings made through Valise TTC are for accommodation only. Transportation and other services are not included unless explicitly stated.
2.3 Members are responsible for ensuring that all booking details are accurate before confirming a reservation.
3. Travel Credits
3.1 Members have the opportunity to earn travel credits with each booking, to be redeemed as a discount from subsequent bookings.
3.2 Travel credits can only be redeemed against accommodation stays booked by members through their user account online and have no cash equivalent.
3.3 Travel credits have no expiry dates for as long as the member remains a member of Valise TTC. Should a member cancel their membership, any unused travel credits will be forfeitted and cannot be exchanged for cash.
3. Travel
3.1 Members must travel with all bookings made through Valise TTC. Any deviation from this requirement may result in the cancellation of the booking without refund.
3.2 Valise TTC is not responsible for any travel-related issues, including but not limited to transportation delays, cancellations, or disruptions
4. ABTA Membership
4.1 Valise TTC Limited is a member of the Association of British Travel Agents (ABTA) and operates within the guidelines set forth by ABTA.
4.2 ABTA membership provides certain protections to consumers, but it does not eliminate the inherent risks associated with travel.
5. Cancellation and Refunds
5.1 Members may cancel their membership with Valise TTC at any time by contacting us at [email protected]. However, cancellation of membership will result in the inability to book new accommodations through Valise TTC.
5.2 Membership can be cancelled within a 14-day cooling off period following the date of purchase, on the condition that no services or membership benefits have been purchased or used within this period. Any cancellations beyond the aforementioned 14-day period will be non-refundable.
6. Liability
6.1 Valise TTC Limited is not liable for any loss, damage, injury, or expense incurred by members in connection with their membership or travel bookings, except where such liability cannot be excluded by law.
6.2 Members are strongly advised to obtain travel insurance to mitigate against unforeseen circumstances.
7. Amendments to Terms
7.1 Valise TTC reserves the right to amend these Terms at any time. Any changes will be communicated to members via email or through our website.
7.2 By continuing to use our services after any amendments to these Terms, you accept the revised Terms.
8. Contact Information
If you have any questions or concerns regarding these Terms or your membership with Valise TTC Limited, please contact us at [email protected]
SECTION B
Valise TTC Limited Booking Terms and Conditions
1. Making a booking
1.1 Members benefit from exclusive access to our booking platform which enables them to search, book and pay for accommodation.
1.2 Once payment is complete, acknowledgement will be sent to members via email, and details will be available to view or print in the ‘My Trips” area of the member profile.
1.3 Members will be given the opportunity to note any special requests or dietary requirements during the booking process. This information will be transmitted to the accommodation provider with the booking details.
1.4 Bookings are not considered confirmed until a confirmation number has been issued by the accommodation provider.
1.5 Members must be the lead traveller, and must check in to the booked accommodation. It is the member’s responsibility to ensure that all other travellers on the booking are named accurately as per passport.
1.6 It is the member’s responsibility to ensure that they are aware of any visa, passport or health requirements for entry to their destination country/countries.
2. Payment
2.1 All payments are made in full online by credit/debit card and/or member travel credits at time of booking through secure servers.
2.2 Should a member have travel credits available, they will automatically be asked if they would like to redeem them on the current booking. Should the member agree, the relevant reduction to the final value will be applied.
3. Insurance
It is a condition of booking that members have adequate travel insurance in place to cover the countries they intend to visit, healthcare, any activities that may be undertaken while travelling, and any unexpected cancellations or amendments to travel.
4. Booking amendments and cancellations
4.1Valise TTC aims to offer members utmost flexibility, therefore we do not impose our own cancellation schedule.
4.2 The amendment and cancellation terms vary by provider. The policies relevant to member bookings are shown clearly throughout the booking journey and on all customer documentation. By making a booking, the member agrees to these conditions and it is their responsibility to ensure they are fully aware of these terms.
4.3 Should a member wish to amend their booking before any cancellation penalties come into force, this can be done online in the ‘My Trips’ area of the member profile. This can include but is not limited to changing dates, number of passengers, number of rooms or board basis. These amendments must relate to the accommodation booked and do not cover a change of accommodation which will be treated as a cancellation. Amendments after the cancellation deadline has elapsed will be treated as a late cancellation with the associated penalties applied.
4.4 Should a member wish to cancel or change their accommodation before any cancellation penalties come into force, this can be done online in the ‘My Trips’ area of the member profile, and any refunds due will automatically transferred via the original payment method. Cancellations and changes of accommodation after the cancellation deadline has elapsed will be treated as a late cancellation with the associated penalties applied.
5. Amendments made by Us
In the highly unlikely event that we have to make a change to a member’s stay for reasons beyond our control, we will contact the member to discuss all options. This could include, but is not limited to, a change of accommodation at an equivalent or higher standard in the same location, a change of dates at the same accommodation, an alternative accommodation at a lower standard with refund of the difference, or a cancellation and full refund free of charge. We will always endeavour to find the best solution to allow our members to continue with their travels.
6. Force Majeure
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include but are not limited to pandemics, war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure. We will follow the advice given by the Foreign Office.
7. Complaints
In the highly unlikely event of any issues arising during your stay, in the first instance please inform the accommodation directly, followed by us should the problem not be rectified in situ. Failure to follow this procedure deprives both the accommodation provider and Valise TTC the opportunity to investigate and resolve the matter, potentially reducing or extinguishing the amount of any compensation which may be due.
8. Jurisdiction
This agreement shall be interpreted in accordance with English law and subject to the non-exclusive jurisdiction of the English Courts.
9. Data Protection
Valise TTC Ltd is a data controller for the purposes of the Data Protection Act 1998. Please be assured that we have measures in place to protect the personal information you give us. This information will be passed on to the relevant suppliers of your travel arrangements. It may also be provided, either by us or by the suppliers of your travel arrangements, to third parties and public authorities such as banks and credit card companies, customs or immigration if required by them, or as required by law. In making your booking, you consent to this information being passed on to the relevant persons who may be outside the EU/ European Economic Area. If you travel outside the EU/European Economic Area, controls on data protection may not be as strong as the legal requirements in the UK.
We would like to use your details for marketing purposes (e.g. sending you our emails, brochures). If you do not wish to receive any further information from us or other companies in our group please let us know this at the time you give us your details or, if you do not do so then, at any time subsequently. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances, we may be entitled to refuse your request. To improve our service, calls may be recorded for training and quality purpose.